Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable
Unfortunately, we cannot accept returns on food products
Cancelation and Refunds
No cancelations 15 days before desired date
We will notify you once we’ve received and inspected the cancelation request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at: contactus@ilovecookiesbakery.com